Ogden, Weber County and northern Davis County A person answers, 24 hours a day
A plumber attending a blocked toilet
Toilet emergencies, Ogden and Weber County

Emergency Toilet Repair in Ogden

If a toilet is overflowing right now, reach behind it and turn the oval knob clockwise. That stops it in about five seconds. Everything else on this page can wait until you have done that.

Before anyone arrives

What to do right now

Do these first. None of them need tools or plumbing knowledge, and they limit what this ends up costing you.

Stop and get out if any of these are true

Water has reached anything electrical and you cannot cut power from a dry position, or sewage has entered living space. In either case leave the area, do not touch switches, and call from outside.

  1. Shut off the water at the mainIn most Ogden homes the main shutoff is where the supply line comes through the foundation wall, usually in the basement or crawlspace on the street side, often near the meter or the water heater. Turn it clockwise. If it will not move, do not force it, because an old gate valve can snap.
  2. Shut off the valve at the fixtureMost toilets and sinks have their own shutoff on the wall or under the basin. It turns clockwise. That isolates the problem without taking water off the whole house.
  3. Move what water can ruinLift boxes, rugs, electronics and anything sitting on a basement floor. Most of the cost of a plumbing emergency is damage to belongings rather than the repair itself.
  4. Photograph everything before you clean upPhotos and a short video of the water, the source and every damaged item. If you claim on insurance this is the evidence, and it cannot be recreated once the area is dry.
An honest answer

Does this need a plumber tonight?

Call tonight
  • Water escaping that you cannot stop
  • Sewage backing up into living space
  • No water during freezing weather
  • Water near anything electrical
This can usually wait
  • The water is off and nothing is getting worse
  • A single slow fixture with the rest working
  • A contained drip in a bucket

Which toilet problem you actually have

Toilets fail in five distinct ways and they need completely different responses. Overflowing needs the valve now. Backing up may be a main line problem. Running is not an emergency at all.

The one that matters most is the difference between a toilet that is blocked on its own and a toilet backing up because the main line is blocked. Check whether the bath gurgles or fills when you flush. If it does, this is not a toilet problem.

The one that matters least is a running toilet. It costs money on the water bill and it is worth fixing, but nothing is being damaged and you should not pay emergency rates for it.

  • Overflowing, which needs the shutoff valve immediately
  • Backing up, which may mean the main line
  • Will not flush, which is usually cistern parts
  • Leaking at the base, which is usually the wax ring
  • Will not stop running, which is not an emergency

What this work costs

[PLACEHOLDER: PRICING] Pending from the client.

Access and scope drive the price. You hear the number and agree to it before any work starts.

Common questions

Questions people ask about this

Where is the shutoff valve?

Behind the toilet, low down, on the wall or coming up through the floor. A small oval knob on a flexible pipe going up to the cistern. Clockwise.

There is no valve behind my toilet.

Common in older Ogden homes. Lift the cistern lid, push the flapper at the bottom down by hand, and hold the float up to stop it refilling. Then shut the main.

Is a blocked toilet an emergency?

Not if you have another working toilet and nothing is overflowing. If it is the only one in the house, or if other fixtures are affected too, then yes.

Not sure how urgent this is?

Describe what you can see and hear. We will tell you whether it needs someone tonight, and what to do in the meantime either way.

Or send it over

Four things and a photo.

A picture of the leak tells us more than a paragraph does.

If water is actively escaping right now, call instead. A form is slower than a phone.